Refund & Warranty Policy

1. Your right of withdrawal (consumers in the EU)

If you are a consumer in the European Union and you buy a DAI Node through our website, you have the right to withdraw from the contract within 14 days without giving any reason, under Directive 2011/83/EU and the Slovenian Consumer Protection Act (ZVPot-1).

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods.

How to withdraw

Tell us your decision in an unambiguous statement before the deadline expires — an email to ruslan@dai-mvp.online is sufficient. You may use the model withdrawal form, but you are not required to. Sending your notice before the period expires is enough to meet the deadline.

Returning the goods

Return the DAI Node without undue delay and in any event within 14 days of telling us you are withdrawing. You bear the direct cost of returning the goods unless we have agreed otherwise or the return results from a fault.

Your refund

We refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we are informed of your decision. If you chose a more expensive delivery method than our cheapest standard option, we refund only the standard amount.

We may withhold the refund until we have received the goods back, or until you supply evidence of having sent them, whichever is earlier. We use the same means of payment you used for the original transaction, at no charge to you.

You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

2. Business customers

The statutory right of withdrawal described above applies to consumers. Purchases made by companies, sole traders and other organisations acting in the course of business are not covered by it. Business orders may be cancelled only as agreed in writing before dispatch.

3. Statutory guarantee of conformity

As the seller, we are liable to consumers for any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery, in accordance with Directive (EU) 2019/771 and ZVPot-1.

If your DAI Node does not conform to the contract, you are entitled — in the order provided by law — to have it repaired or replaced, and if that is not possible, disproportionate, or not carried out within a reasonable time and without significant inconvenience, to a price reduction or termination of the contract with a refund.

For the first year after delivery, any lack of conformity is presumed to have existed at the time of delivery unless we prove otherwise. Exercising these rights is free of charge for you.

These statutory rights are not affected by any commercial warranty we offer, and nothing in this policy limits them.

4. Commercial hardware warranty

In addition to the statutory guarantee, DAI provides a commercial warranty of 24 months to the original purchaser, running from the date of delivery and requiring valid proof of purchase.

What it covers

• defects in materials or workmanship
• failure of internal components under normal use
• manufacturing faults that prevent the device from operating as described

What it does not cover

• damage from improper use, installation or operating conditions outside published specifications
• physical damage such as drops, impact or liquid exposure
• unauthorised repair or modification, disassembly, or removed or altered serial numbers
• damage from an incorrect power supply, unstable mains or electrical surges
• fire, flooding, lightning and other force majeure events
• cosmetic wear such as scratches and dents that do not affect operation
• consumable wear of the battery beyond the capacity threshold stated in the product documentation

Where we repair or replace a unit under this warranty, the warranty continues for the remainder of the original period, or 90 days from delivery of the repaired or replacement unit, whichever is longer.

5. Software, models and data

The DAI Node runs models, agents and applications that you choose to install, including open models published by third parties. We are not responsible for the accuracy, safety or fitness for purpose of any model output, nor for third-party software you install.

We are not liable for the loss of user data, locally stored models, adapters or configuration files. Back up anything important. Repair or replacement may require the device to be reset, and we cannot guarantee that data on it will be preserved.

6. How to make a claim

Email ruslan@dai-mvp.online with the subject line `DAI Node Warranty Claim — [order number] — [name]` and include:

• the order number or purchase email, and the device serial number
• a description of the fault and when it started
• photos or a short video showing the problem

We will confirm receipt and help you troubleshoot. If the fault is covered, we will send return instructions.

Where a manufacturing defect or transport damage is confirmed, we cover round-trip shipping, and we cover reasonable and standard customs or import charges for the repair or replacement shipment, provided you supply the clearance documents we ask for.

7. Transport damage

If your DAI Node arrives damaged, contact us within 7 days of delivery with photographs of the outer packaging and of the product. Keep the packaging until the claim is resolved. We will arrange a replacement or a repair.

8. Kickstarter pledges

A pledge to our Kickstarter campaign is support for a project in development, not a retail purchase. Funds go directly into development, tooling, components, manufacturing, logistics and compliance. Kickstarter's own terms apply alongside this policy.

Before production starts

You may cancel your pledge and receive a full refund at any time before we begin committing funds to production for your unit. Write to us and we will confirm the current phase.

During production

Once components have been purchased and manufacturing has begun for your unit, we can no longer offer refunds for a change of mind. We will still refund in full if:

• the project is delayed by more than four months beyond the communicated delivery estimate
• core promised functionality cannot be delivered, or a major commitment changes materially without remedy
• an error on our side in your order or configuration cannot be corrected
• you are prevented from continuing by serious illness, accident or comparable personal circumstances, with supporting evidence

Where a refund is not available, we will help transfer your pledge to another backer. We handle the change of address and recipient details; you arrange the transfer itself.

After dispatch

Once your unit has been handed to the carrier, the consumer rights in sections 1 to 4 of this policy apply in the normal way.

Processing

Send refund requests to ruslan@dai-mvp.online with the subject `DAI Node Refund Request — [pledge number] — [name]`. We review within 5 business days and give a final answer within 10 business days. Approved refunds go back via the original payment method, typically arriving within 3 to 10 business days. Platform and payment processing fees are borne by us, so backers receive the full amount they paid.

Once a refund is completed, the pledge is void and no product or further service will be delivered against it.

9. Duties and taxes

Prices for deliveries outside the European Union do not include import duties, import VAT, customs clearance charges or other local taxes. These are payable by the recipient. See the Shipping Policy for detail.

If a shipment cannot be delivered because those charges are not paid or clearance documents are not provided, any refund will be reduced by the shipping and return costs we actually incur.

10. Repairs outside the warranty

After the warranty period, or for damage the warranty does not cover, we offer paid repairs where parts remain available. We will quote for parts, labour and shipping before any work starts.

11. Contact

All refund and warranty matters: ruslan@dai-mvp.online.

EU consumers may also use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.